Access Information at The Smokehouse

 Introduction

The Smokehouse is a fully inclusive venue and welcomes Deaf and disabled people.

Contact Details

Caitlin Whittaker

caitlin@thesmokehouse.org

01473 852555

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Venue Description

The Smokehouse is part of a larger complex called South Street Studios. It has step free access at the front of the building via the Accessible Entrance, which is signposted. If you need to use this entrance, please let us know in advance, and we can ensure someone is available to meet you. The main entrance down the alleyway from the courtyard has a lip of 6 cm but the venue is then step free throughout. The venue has a Changing Places toilet which is located in the courtyard. This is signposted from the foyer before the venue. The box office is just a small table located in the foyer next to The Smokehouse venue door. Readmittance is allowed.

Bookable Access Facilities + How to Apply

  • Personal Assistant tickets

The Smokehouse provides a free ticket to a Deaf or disabled person who may not be able to attend without the support of a Personal Assistant (PA). If you require a PA ticket, please contact us, and we will be happy to arrange this for you.

  • Accessible viewing area

The Smokehouse is a very small venue. We do not have a dedicated viewing area, but can provide you a chair or stool if you would like one.  

Travel Guide and Arrival Guide

The Smokehouse is right next to ‘Norwich Road Shoppers car park’, a pay and display car park. There are a 5 accessible parking spaces, 3 located in the front car park about 20 m from the venue and 2 located at the other end of the car park behind the venue (about 150m away). Blue Badge holders can park free for up to 3 hours within designated bays whilst displaying a valid badge and clock - no return within 1 hour.

Taxis are able to drop customers off right outside the front of the venue.

Ipswich station is located 1288 metres away.

Venue opening times are gig specific, and can be found on the listings page here.

On arrival at the venue, door staff will be more than happy to help direct you, or answer any questions you may have. We are more than happy to allow you into the venue before the doors open and assist you to find a suitable space within the venue to position yourself for the gig.  

Toilets

There is a Changing Places toilet located across the courtyard (5 metres) from the venue. The key to unlock this will be inside by The Smokehouse door through to the courtyard.

Customers with Medical Requirements

We welcome any customers who may need to bring food, drink, medicine or medical equipment with them to manage a medical condition. We are able to refrigerate any medication, so please let us know if you would like us to do this for you. We have a fridge behind the bar, please let us know in advance so we can allow sufficient space.

Assistance Dogs

Due to the small size and limited space of the venue, unfortunately we cannot accommodate guide dogs.

Strobe Lighting

We may use strobe lighting and a smoke machine in the venue, please let us know in advance of the gig to request either of these not to be used.